Business Analyst

Location: Kochi, Kerala, India

Department: Data Research

Type: Full Time

Min. Experience: Mid Level

Title: Business Analyst

Location: Kinfra Hi-Tech Park, Kalamassery, Kochi, India

Employment: Full-time

Experience: 2-4 years

Package: 4-7 LPA

The gig:  Are you an awesome Business Analyst? Have some customer facing consulting experience? Let’s talk!

 

About You

  • You are an awesome communicator, sharp at analysis and customer-focused.
  • You are passionate about learning new stuff!
  • You can own things! And get it done.
  • You love to work in a startup environment!

 

Must Haves

  • 2-4 years of experience in a Sales/Customer facing role, or as a Business Analyst with customer interaction experience (ideally with international customers)
  • Fine experience and exposure to understanding customer problems/requirements and translating it to internal teams
  • Be awesome with people


 

Responsibilities

  • You will work closely with the Data Research Team, as a middleman between the delivery team and the customer
  • You will get on calls with customers, along with the Sales team, to better understand the customer requirements and make suggestions as required
  • You will be responsible for analysing customer requirements, translating it into a format usable by the delivery team and validating deliverables before it is delivered to the client
  • You will be of setting up and improving BA/Delivery processes and driving towards achieving customer satisfaction
  • You might need to work on a duration which might start by morning or noon IST since we have colleagues and customers from the US/Europe as well. This is on a case-to-case basis, and your working time will be decided based on the nature and kind of work demands (no formal shifts though).

 

Compensation & Benefits

  • Competitive salary based on experience, contribution and/or skillset
  • Complete one year, work from anywhere for a month
  • Generous stock options as you grow
  • Health Insurance
  • 3 Week Minimum Vacation Policy
  • Opportunity to attend events of national and international repute
  • 13 Paid holidays
  • Paid Maternity and Paternity Leaves
  • Dedicated pantry with hot/cold beverages and snacks
  • We love flip flops
  • We love shorts and T-shirts too!
  • A chance to help solve the world's contact information problem

 

Do you think you can contribute to the company beyond the traditional expectations of your role and become key to the business? If yes, we have the following add-on exclusive for you. Prove your mettle at the job and grab it:

  • Rs. 150,000/- per year for Paid, Paid Vacation. Enjoy two weeks extra off from work, roam around anywhere in the work (go completely off-grid during this period – no work at all!)

 

More About Us

We’re solving the world’s contact information problem.  As we like to say: If you’ve got an address book, you’ve got an address book problem.  Most people have duplicate contacts, partial records, out of date records and they’re scattered everywhere.  It’s a mess.  Businesses have the same problem, but it’s actually worse when you consider that a company has a bunch of employees, CRMs, Marketing Automation systems, Billing platforms, Help Desk applications.

As Dropbox did for files and Evernote did for notes -- Full Contact is doing the same for contacts. And were providing it to Individuals, Businesses and Developers.

We were a TechStars Boulder  2011 company.  We’re lean, mean and funded by Foundry Group, Tango Group and angel investors like David Cohen, Dave McClure, Howard Lindzon and Eric Norlin.  

Oh, and we wear shorts and flip flops most days to work! Be Awesome!

Read more here: www.fullcontact.com

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