Title: Customer Support Lead
Location: FullContact Technologies Pvt Ltd, Carnival Infopark, Phase IV, 9th Floor, 9A, Kochi, Kerala 682030
Experience: 4+ years of Customer Service experience with 2+ years of people management experience
Contacts+ is the Apps business of FullContact. At Contacts+, we believe business is personal. That is why we dedicate ourselves to making relationships better by providing contacts solutions to professionals and teams that allows them to focus on what matters most - relationships. You can try it out here:
In addition to our Infopark Kochi, India office, where you’ll be spending most of your time, we also have offices in the United States and Israel.
In this role, you will work with the Head of Products for our consumer apps and will be managing a team of Customer Service agents and app testing associates.
Our Core Values are a big part of our DNA. They define what we stand for and embody the expectations of each team member.
At Contacts+, we are customer-obsessed and consider our customer service team essential to our success. Our customer service team's top priority is to make our customers successful and ensure that their experience using Contacts+ is both delightful and productive. To achieve that, you will be responsible for hiring, coaching, and leading our customer service team in a fast-paced and rapidly changing environment:
Compensation & Benefits
Competitive salary based on experience, contribution and/or skill-set
Health Insurance for you and your spouse & children
Opportunity to attend events of national and international repute
13 Paid holidays
Paid Maternity and Paternity Leaves
Dedicated pantry with hot/cold beverages and snacks
We love flip flops
We love shorts and T-shirts too!
A chance to help solve the world's contact information problem
Do you think you can contribute to the company beyond the traditional expectations of your role and become key to the business? If yes, we have the following add-on exclusives for you. Prove your mettle, complete a year at work and grab them:
Complete one year, work from anywhere for a month
Rs. 1,50,000/- per year for Paid, Paid Vacation. Enjoy two weeks extra off from work, roam around anywhere in the world (go completely off-grid during this period – no work at all!)
FullContact is a mass-scale Identity Resolution leader that connects fragmented customer data using social, digital and traditional consumer identifiers, plus provides extensive audience insights. FullContact provides marketers, agencies, media firms, and customer service providers with trusted, relevant and real-time data to deliver enhanced customer experiences in the moments that matter.
FullContact’s consumer business, Contacts Plus, is one of the most popular contact management applications in the mobile world with more than 20MM users.
We are a truly global company with headquarters in Denver, Colorado, and presence in Latvia, Israel, and India. The India office of FullContact is located in Kochi and houses over 130 associates. The FullContact India office is now certified as a Great Place to Work® by the GPTW Institute.
FullContact is ranked #29 on OUTSIDE’s Best Places to Work 2017 list. Plus, FullContact, Inc. is listed #1100 among USA's Inc 5000 list of fastest-growing private companies. Read more: www.fullcontact.com
About FullContact Culture and Values
We at FullContact believe in being awesome with people. FullContact is built on the strong fundamentals of our core values. We look forward to welcoming the candidates who can match our values and competencies.
Read about our values at http://fullcontact.com/about
FullContact is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.