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FullStack Team Lead - Customer Experience & Backoffice

About FullContact

FullContact is the premier provider of SaaS-based identity resolution that empowers brands to improve their customer experience and authentically engage with consumers. Using a consumer-first approach with our product offerings, we aim to make relationships better and that starts with our employees. We offer excellent benefits for our teammates, including full medical and dental coverage, our famous “paid, paid vacation” and a generous stock option plan.  You’ll join an innovative, enthusiastic team whose hard work helped us achieve recognition from the API awards, MarTech Breakthrough awards, and inclusion on the Inc. 5000 list for fastest growing companies.

The Role

Be a Team Lead on the Back Office team as an experienced Team Lead FullStack Engineer. The Back Office team’s mission is to embody FullContact’s Core Value of Customer Obsession and deliver a delightful experience for our internal and external customers. The team currently has a couple engineers and works to build out backend capabilities for our Customer Dashboard experience as well as back office services to support plan management for our API customers. 

In this role, you’ll collaboratively work on-site with our Director of CX in Denver and partner with our awesome FullContact India Engineering team to build out full stack solutions at a startup pace. You’ll balance the autonomy required for rapid fire iteration, with global collaboration to build shared components and unified experiences. As part of this role, you will work closely with the Head of Engineering in India to help shape and construct this architecture, and will have opportunities to travel globally.

Responsibilities:

  • Be a technology leader and developer, writing both Clojure and Java, to evolve back office micro services

  • Coach team members to help them grow and own the team’s processes and priorities

  • Dive into front end code to debug and fix minor issues

  • Collaborate with Product owners to help shape and build out the Customer Experience of our Dashboard and Account Management platforms

  • Rapidly build out both POCs and full scale User Experience solutions

  • Leverage strong communication skills to work with global teams, collaborating with the Head of India Engineering whose team owns most of the UI

  • Occasionally travel abroad to forge global relationships (1 - 2 opportunities / year)

  • Contribute to front end components as necessary

What the Team Does

  • Works at a startup pace to quickly ship and iterate on projects

  • Evolves our Customer Dashboard experience for customers and partners

  • Builds out the backend APIs for account management and billing

  • Manages integrations to integral components which other business units rely on

  • Build out shareable components to be used by future developers

  • Account for quality and security in all development

Your Traits

  • You lead by example aiming to raise the bar for those around you

  • You are a self starter and require only a general direction to get moving

  • You are creative and enjoy solving problems

  • You are curious. You look for the root cause of issues and are a life learner

  • You are collaborative and love working with people, whiteboarding and designing hard problems

  • You have got grit and recognize that the harder things in life are more rewarding

  • You are empathetic for both customers and global team members

Requirements:

  • 7+ years of hands-on FullStack experience, with a core focus on the backend

  • 2+ years in a Tech Lead capacity

  • Deep working with backend technologies 

    • Clojure, Java, Python, MySQL, Mongo, Druid (bonus points)

  • Moderate experience developing in Front End technologies 

    • JavaScript, React (ClojureScript, reagent & reframe is our current stack but not required skill)

  • Moderate experience working with exposing and transforming data into charts and graphs

  • Linux experience - CLI tools, scripting

  • Git and AWS familiarity

  • Devops mindset and capability to build deployment pipelines

  • Authorized to work in the United States on a full-time basis

All offers of employment at FullContact are contingent upon clear results of a thorough background check. FullContact is an Equal Opportunity Employer. FullContact does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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