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IT Support Engineer

About FullContact

FullContact is the premier provider of SaaS-based identity resolution that empowers brands to improve their customer experience and authentically engage with consumers. FullContact’s leading position in the identity resolution space informs our thoughts and direction on privacy and consent issues as we are creating end-to-end solutions for brands, publishers, and platforms. Using a consumer-first approach with our product offerings, we aim to make relationships better and that starts with our employees. We offer excellent benefits for our teammates, including full medical and dental coverage, our famous “paid, paid vacation” and a generous stock option plan.  You’ll join an innovative, enthusiastic team whose hard work helped us achieve recognition from the API awards, MarTech Breakthrough awards, and inclusion on the Inc. 5000 list of fastest growing companies.

The Role 

The IT Support Engineer will support all users at FullContact assisting with any problems or questions pertaining to information technology. The IT Support Engineer must be capable of responding to both emergencies and routine support and will be responsible for the diagnosis and the resolution of support tickets. The IT Support Engineer will be responsible for installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. 

Responsibilities

  • Ticket management and documentation of support
  • Onboard/offboard users; hardware and software
  • Hardware and software troubleshooting, installation, repair, and management including User desktop/laptop and Office IT (IP phones, conference A/V)
  • Networking (switches, firewalls, VPN clients, wireless networking)
  • Internal inventory management
  • E-mail client configuration (Gmail, mobile devices)
  • Remote support tools
  • Malware / virus clean-up
  • In-house help desk expert
  • After hours support may be required from time to time

Requirements 

  • 3-5 years’ experience in an IT help desk or desktop support environment or equivalent educational experience
  • Experience troubleshooting or supporting Google Suite and Microsoft Office365
  • Expert in Apple, Mac OS, and iOS troubleshooting experience; Proficient in PC troubleshooting 
  • An understanding of standard IT security practices (virus remediation, firewalls, phishing, etc.)
  • Good working knowledge of networking principles; management of office networks (Cisco, Meraki)
  • Experience troubleshooting standard hardware issues and running diagnostics
  • Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
  • Understanding backup and disaster recovery concepts
  • Exceptional communication and customer service skills
  • Experience with identity management and single sign-on

All offers of employment at FullContact are contingent upon clear results of a thorough background check. FullContact is an Equal Opportunity Employer. FullContact does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

 

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